Terms of service

OVERVIEW

Welcome to The Specimen Room London Ltd. The terms “we”, “us”, and “our” refer to The Specimen Room London Ltd. We operate this website and store, including all related content, products, features, and services (together, the “Services”), to provide you with a curated shopping experience.
Our Services are powered by Shopify, which helps us deliver our online store to you.
These Terms of Service (the “Terms”) outline your rights and responsibilities when using our Services.
Please read them carefully, as they contain important information about your legal rights, limitations of liability, and disclaimers.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, you should not use or access our Services.

1. ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your location and that you consent to any minors using the Services through your devices.
When making a purchase or creating an account, you may be asked to provide information such as your email, billing, payment, and shipping details. You agree that all information provided is accurate, current, and complete, and that you have permission to provide it.
You are responsible for keeping your account secure. You must not share, sell, or transfer your account to anyone else.

2. OUR PRODUCTS

We aim to describe and photograph our products as accurately as possible. However, please note that colours and appearances may vary slightly depending on your device and screen settings.
We do not guarantee that products will meet your personal expectations or appear exactly as shown online.
All product descriptions, prices, and availability are subject to change at any time without notice. We may discontinue or limit certain items or restrict sales to specific regions or individuals.

3. ORDERS

When you place an order, you are making an offer to purchase. The Specimen Room London Ltd reserves the right to accept or decline your order at its discretion.
Orders are only accepted once payment has been processed and confirmed. Please check your order carefully before submitting, as cancellations may not be possible after acceptance.
If we need to change or cancel your order, we will contact you using the details provided at checkout.
All purchases are subject to our [Refund Policy].
You confirm that your purchases are for personal use only and not for resale or export.

4. PRICES AND BILLING

Prices and promotions may change without notice. The price shown at checkout is the final price at the time of purchase. Unless stated otherwise, prices exclude taxes, shipping, handling, or customs fees.
Prices online may differ from those in physical or third-party stores.
You agree to provide accurate and up-to-date billing and payment information so we can process your orders and contact you if needed.
By making a purchase, you confirm that your payment method is valid, authorised for use, and will cover all applicable charges.

5. SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers, customs, or events beyond our control.
Once your order is handed over to the carrier, ownership and risk pass to you.

6. INTELLECTUAL PROPERTY

All content on our Services — including trademarks, text, images, graphics, videos, and designs — belongs to The Specimen Room London Ltd or our licensors and is protected by law.
You may use our content only for personal, non-commercial purposes. You may not copy, distribute, modify, or reuse any part of our Services without written permission.
Our name, logo, and product designs are trademarks of The Specimen Room London Ltd. You must not use them without our written consent.

7. OPTIONAL TOOLS

We may provide access to tools or features from third-party providers. These are offered “as is” without any warranties or control from us.
Use of such tools is entirely at your own risk, and you should review the third party’s terms before using them.
Any new tools or features we add in the future will also be subject to these Terms.

8. THIRD-PARTY LINKS

Our Services may include links to external websites or resources. We are not responsible for the content, accuracy, or security of third-party sites.
If you choose to visit or purchase from a third-party site, you do so at your own risk. Please read their terms and policies carefully before engaging in any transaction.

9. RELATIONSHIP WITH SHOPIFY

The Specimen Room London Ltd uses Shopify to host and support our online store. However, all sales and purchases are made directly between you and The Specimen Room London Ltd.
Shopify is not responsible for any transactions, products, or losses resulting from your purchases. By using our Services, you release Shopify and its affiliates from any related claims or liabilities.

10. PRIVACY POLICY

Your personal data is collected and processed in line with our [Privacy Policy] and Shopify’s Privacy Policy.
Because Shopify hosts our Services, certain information may be shared with Shopify and other service providers, including those located outside your country, in order to provide and improve the Services.

11. FEEDBACK

If you share any ideas, feedback, reviews, or suggestions (“Feedback”), you grant us a royalty-free, worldwide licence to use, modify, and share it for any purpose.
You confirm that you own or have permission to share the Feedback and that it does not violate any laws or rights of others.
We may edit or remove Feedback that we consider inappropriate, offensive, or unlawful.

12. ERRORS AND OMISSIONS

Sometimes our website may contain errors or omissions — for example, in product descriptions, prices, or availability.
We reserve the right to correct such issues, update information, or cancel orders affected by them, at any time without prior notice.

13. PROHIBITED USES

You agree to use our Services only for lawful purposes. You must not:

  • Violate any laws or regulations

  • Infringe intellectual property rights

  • Harass, harm, or mislead others

  • Spread false or malicious content

  • Attempt to hack, disrupt, or misuse our Services

We may suspend or terminate your account if you breach these Terms.

14. TERMINATION

We may suspend or terminate your access to the Services at any time, without notice, if you breach these Terms.
You remain responsible for any outstanding payments up to the termination date.
Sections relating to intellectual property, warranties, liability, indemnity, and governing law will remain in effect after termination.

15. DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available.”
We make no guarantees about uninterrupted access, accuracy, or reliability.
We disclaim all implied warranties to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.

16. LIMITATION OF LIABILITY

To the fullest extent allowed by law, The Specimen Room London Ltd and our partners will not be liable for any indirect, incidental, or consequential damages — including loss of profit, data, or savings — arising from your use of our Services or products.

17. INDEMNIFICATION

You agree to indemnify and hold harmless The Specimen Room London Ltd, Shopify, and our affiliates, employees, and partners from any claims or losses resulting from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

18. SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will still apply in full.

19. WAIVER & ENTIRE AGREEMENT

Our failure to enforce any right or provision does not mean we waive it.
These Terms, along with our posted policies, form the complete agreement between you and The Specimen Room London Ltd and replace any prior understandings.

20. ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations at any time.

21. GOVERNING LAW

These Terms are governed by the laws and courts of the jurisdiction where The Specimen Room London Ltd is based. Both parties agree to the exclusive jurisdiction of those courts.

22. HEADINGS

Section titles are for convenience only and do not affect interpretation.

23. CHANGES TO TERMS

You can view the latest version of these Terms at any time on our website.
We may update or change these Terms periodically. Material changes will be communicated as required by law. Continued use of our Services means you accept any updates.

24. CONTACT INFORMATION

Questions about these Terms can be sent to:
The Specimen Room London Ltd
Email: info@thespecimenroom.com
Registered Address: The Specimen Room, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, GB
Company Registration No: 16773039